Difficult conversations in research: how to make them easier

Aim

To help participants to feel more confident when faced with giving and receiving constructive feedback.

Language

English

For

Mid-career and senior scientists, and support staff

Contents

This course is designed to help those people who need, as part of their role in managing or collaborating with others, to deliver difficult feedback. People tend to feel stress before entering into these situations and very often postpone them until the situation deteriorates and is even more difficult to manage. Participants will consider the psychological dynamics at play and develop the necessary skills to handle these situations.

You will develop techniques on how to:

1. Handle difficult feedback in a positive way

2. Reflect on personal communication styles and develop alternative approaches which lead to conversations where new understanding and mutual trust are achieved.

3. Practice techniques to improve, listening skills, question technique and dealing with emotions.

The course consists of several sessions. You should be able to attend all of them.